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Frequently Asked Questions

  •  Is this program really free? What’s the catch?
    • Yes, it’s 100% free for eligible Staten Island Medicaid recipients. The services are paid for by New York State through the 1115 Medicaid Waiver program. There are no hidden fees, no surprise bills, and no credit checks.

  • Who pays for this?
    • The program is funded by New York State Medicaid under the 1115 Waiver and delivered through the Social Care Network. We are an official partner — our role is to make sure Staten Island families receive safer, healthier home environments at no cost.

  • How do I know this is legitimate?
    • We are a certified Social Care Network partner.
    • NYS Energy Audits (NYSEA) has served over 8,000 families since 2010.
    • We are fully licensed and insured.
    • We have received multiple awards from NY State and NYSERDA for exceptional service.

  • Who qualifies? You may qualify if:
    • Live in Staten Island
    • Have active Medicaid
    • Are part of a priority group: seniors, pregnant women, postpartum women (within 12 months), people with asthma, people with immune or chronic health conditions.

  • What services are included for eligible Medicaid recipients?
    • Asthma & Air Quality Support: HEPA air purifiers, allergen-reducing cleaning supplies, hypoallergenic bedding, small-area mold remediation (under 10 sq. ft.)
    • Home Safety Improvements: grab bars, ramps, non-slip floor covers
    • Air Sealing & Comfort: reducing drafts, moisture, and pollutants indoors

  • How do I get started?
    • Fill out our short intake form (we only ask if you have Medicaid, your phone/email, and what time is best to call you).
    • Our team contacts you within a few days.
    • If you qualify, we schedule a home visit to provide services.

  • I work with patients. Can I refer someone?
    Yes. If you are a navigator, hospital, or community health partner, you can refer patients directly to us. We provide:
    • A fast intake process
    • Quick confirmation of services
    • Updates on completion so you know your patients are cared for

  • What if I don’t have Medicaid?
    • This program is only available to Medicaid recipients under the 1115 Waiver. If you do not have Medicaid, we may be able to connect you with other community programs that can help.

  • Will this affect my Medicaid benefits?
    • No. These services are an add-on benefit through the 1115 Waiver. They do not reduce or replace any of your existing Medicaid coverage.

  • Why is the focus on asthma and immune health?
    • Asthma, allergies, and respiratory issues are a leading cause of ER visits and hospital readmissions. By improving indoor air quality and reducing environmental triggers, this program helps families stay healthier at home and avoid unnecessary hospital visits.

On behalf of myself and my wife, we would to thank you and your partners very much for your professional customer service and your repair work at our home….You were… Read more “Exceptional Care & Terrific Customer Service”

Ari

Thank you for the great job that you and your team has done at our property. We are very satisfied with the job and the results. Your team was very… Read more “Professional and Thorough”

Victor

We are truly satisfied with the work done in our home. The workers worked quietly, efficiently and clean. Thank you for a job well done!

Michael

I wish to take this opportunity to thank you for the work done on my premises today. The crew was polite, professional and informed me regarding each procedure done for… Read more “Polite and professional”

Joe

They are very proficient and very clean. They are very friendly. They have knowledge about what they do. They clean everything when the job is done. I am very thankful.

Amit

I want you to know how grateful I am to have my house insulation done through EmPower NY. It’s such a great feeling to know that such a needed program… Read more “Very respectful and supportive”

Ceciley

Thank you for sending your wonderful team for the insulation. They did an amazing job, quick, efficient and very fast. They left the place neat and clean. Excellent work. Thank… Read more “Wonderful team”

Alexander
2025 NYSERDA QHC Designation
BPI
EPA